Refunds & Cancellations

1. When a Refund Is Eligible

You can get a refund in these cases:

• Your payment was successfully received and verified, but your coupon was not generated because of a technical error, and we are unable to generate it after checking.
• You made a duplicate payment for the same order (same UTR or USDT TXID used twice by mistake) and only one coupon was issued — the extra payment is refunded.
• The payment was received but the service was permanently discontinued before your coupon could be delivered.

2. When a Refund Is Not Possible

• The coupon was already generated and delivered to you — a delivered digital coupon cannot be returned.
• The coupon balance was fully or partially used, by you or by anyone you shared the code with.
• Likes were delivered to a wrong UID or region entered by you — delivery to the entered UID cannot be reversed.
• A USDT payment was sent using the wrong network (e.g., BEP20 sent to a TRC20 address) or a different cryptocurrency. As warned on the payment page, such assets can be lost and cannot be refunded by us.
• The payment was never received by us (for example an incomplete or failed UPI payment). In this case the money, if debited, is returned by your bank or payment app under their own policy.
• Free, promotional or manually gifted coupons have no cash value and are not refundable.

3. Amount Mismatch Payments

If you paid an amount that does not match any package, no coupon is generated automatically. Contact support with your UTR or USDT TXID — after verifying the payment, we will either issue a coupon for the correct value or process a refund of the received amount, as applicable.

4. Cancellations

Orders are completed automatically as soon as the payment is verified and the coupon is generated, so a delivered coupon cannot be cancelled. If you have paid but your coupon has not yet been generated, you may request a cancellation through support before generation. Once generated, the cases in Section 1 and 2 above apply.

5. Try This Before Requesting a Refund

6. How to Request a Refund

Contact us through the Support page (WhatsApp or Telegram) and send:

• Your 12-digit UTR number (Zalpupi/UPI) or USDT TXID
• The amount paid, package selected, and the date and time of payment
• Your coupon code, if one was shown to you

Requests with incomplete payment details cannot be verified and will be delayed until the details are provided.

7. Refund Processing Time

After a refund is approved, the amount is returned to the original payment method — Zalpupi/UPI refunds to the source UPI account and USDT refunds to the sending crypto wallet address. Approved refunds are normally processed within 5-7 working days. The refund amount is the amount actually received by us for that order.

8. Contact

For any refund or cancellation question, reach us through the Contact Us page or the Support page during service hours, 6:30 AM to 10:00 PM IST.